RETURNS & REFUNDS POLICY
RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return;
Your item must be in the same condition that you received it. It must also be in the original packaging.
Your item should be faulty due not to your /our error but rather that of the manufacturer.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Late or missing refunds (if applicable)
Please contact us at sales@cleannetfacilities.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. The product warranty lasts upto 7 days.
Shipping
To return your product, address the parcel to Cleannet Facilities, Repen complex
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.